Dispatch

Dropshipping and shipping by external partners

We use dropshipping. This means that your order may be shipped directly by an external supplier or fulfillment partner, sometimes from a country other than the Netherlands. As a result, items from a single order may be shipped separately and arrive at different times.

The external supplier packs and ships the item on our behalf. We always remain your point of contact For questions about your order, delivery, returns, and refunds — you never need to contact the supplier yourself.

Order processing

Upon receipt of your order and payment, our supplier has on average 1–3 working days needed to process and ship your order. Orders placed on the weekend or on a public holiday will be processed starting the next working day.

Delivery time

The expected total delivery time (processing + delivery) is:

The Netherlands: 6–12 working days
Belgium: 6–12 working days

We currently deliver in The Netherlands and Belgium. These delivery times are estimates. The actual delivery time may vary due to processing at the supplier, carriers, holidays, customs checks, or other circumstances beyond our control.

Postage costs

Shipping is always free — on all orders, with no minimum amount. No shipping costs will be added at checkout.

Tracking

As soon as your order has been shipped, you will receive a shipping confirmation with track & route, if it is available for the chosen shipping method. Is your order being sent in multiple shipments? Then you may receive multiple tracking links.

Customs, import duties and taxes

Some items can be shipped from a country outside the European Union. Any import duties, customs clearance fees, or VAT are at our expense and are already included in the displayed price. So you never pay extra unexpectedly upon receipt — the price you see at checkout is the total price.

Delays and delivery problems

Is your order significantly delayed? We will inform you as soon as we are aware of this. Feel free to contact us via Nocturneklantenservice@gmail.com if your order:

has not arrived within the specified period;
was delivered damaged; or
was sent to the wrong address.

We will then resolve it for you free of charge — with a new shipment or a refund.

If an item is temporarily unavailable from our supplier, processing may take longer. In that case, we will contact you with more information about the expected delivery time or available options.